Privacy Policy 1. We NEVER share your details with any third party so you will never get spam etc. as a result of the information you provide us......
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Security Policy Security is always a fraught subject when it comes to the internet. However, we approach it using current best practice and listed below are a few of the things we do to ensure the evil forces out there don't get access to any information you provide......
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Postage Postage is based on weight and the best way to find out what you would be charged is to add items to a shopping basket - postage is always displayed in the basket summary and is updated every time you add a new item so there are never any surprises......
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Returns Policy We pride ourselves on only selecting quality products, providing you with detailed descriptions and photographs so you can see what you are buying and making sure everything we send out is properly packaged to protect it, so we virtually never get customers asking to return something......
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Credit Card Safety Our backend systems integrate seamlessly with the very well respected Payment Service Provider Protx who employ rigorous levels of physical and internet security as well a various anti-fraud devices to keep your information very safe......
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Delivery Once the Order is in the postal system we lose control of it. We always maintain certificates of posting so we can demonstrate to the postal services that we did our bit and to be fair, the Royal Mail is very good when you consider the job they have to do - very few packages actually go astray......
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3D Secure The Major card schemes have set out to tackle online Card Fraud and have introduced something akin to Chip and Pin for use by online merchants like us. Eventually all affiliated card issuers (there are thousands of them world-wide) will be enforcing one or the other of these schemes and since we always want the best possible security for our customers, we've introduced the service on our site already......
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Copyright The act of creation itself is all that is required to vest the creator (or often their employer) with the copyright in a piece of artistic or literary work (that covers many things - including, but not limited to; images, text, sound recordings, video, software). Contrary to the belief of some, the originator does not need to register anything to own the copyright in their work, neither do they need to display a copyright statement .....
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CARBON NEUTRAL WEBSITE We chose our server hosts very carefully. Not only are they one of the very few, highly secure, Payment Card Industry (PCI) certified data centres we have ever found, they have become the very first UK hosting business in the UK to achieve certification against the British Standards Institutions PAS 2060 Standard for Carbon Neutrality......
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Safe Shopping We have taken every precaution possible to ensure your shopping experience with us is both pleasant and safe. Our websites are hosted on our own dedicated servers which are located in a very secure, purpose designed data center which is manned around the clock 365 days a year......
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Click and Collect LIVE IN OR NEAR TELFORD? - if so, you can have the best of both worlds. You get the convenience of browsing and placing orders over the internet from the comfort of your own home, the cost advantage of buying online and yet the speed of service you could only expect on the high street......
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Cookies Policy Like most other websites we use cookies to give you the best possible experience while browsing and shopping. Cookies are small text tokens stored by your browser to aid the smooth operation of our site. They contain no personal information whatsoever......
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Customer Service We've been in business a long time and the provision of great Customer Service is a founding principle by which we operate. Great Customer Service doesn't happen by accident......
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